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A complaint for them to improve

Having moved to our new house for about a year now, we still receive letters addressed to the previous owner.  I've been accumulating about three dozens of them and this was after the first batch returned to the postman.

One fine day came this 'new' postman whom I've not seen before. He refused to accept the the previous owner's letters when I wanted to pass them to him.  He gave me the reason that he was just doing his job and he couldn't confirm who stayed where. All he does is to deliver letters based on the address on the envelopes.  I had to handle those undelivered letters myself.  He got down my nerves when he wasn't very courteous with his tone of voice.  Not wanting to continue the conversation with him, I walked back to my house. 

I picked up the phone and immediately dialed the operator's number.  It wasn't difficult to get hold of the post office's administration office for my area. I managed to speak to the supervisor.  He heard my feedback and even offered to come to my house to pick up the undelivered letters. 

Taking the opportunity, I also fedback to the supervisor about how letters were delivered to my house.  He said apologetically that letters should be delivered to addressess' letter box, not on cars' windscreen or gate, who needs a genius' brain to understand that, by the way?  He even wanted me to give him the description of the postman who delivered the letters to me so that he could take the necessary disciplinary actions.

Anyway, since my complaint, my letters are now delivered to me dry and IN my letterbox.

To clarify this:

For letters which the addressee seemed to have moved or not meant to be directed to the current occupant of a residential unit, they can be returned to the post office marked 'No such person' or 'Have Moved'. The post office will deal with these letters.

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