Such hassle to pay my loan

This was the third time I entered a bank to pay my car mortgage after two unsuccessful attempts and I could only do it at night, a few minutes before my mortage is considered 'late'. Thankfully, there are two cash deposit machines, and this one pictured was apparently 'rosak' or 'spoilt'. What if there was only one cash deposit machine and it was spoilt? Or both machines were not functioning? I would definitely be late for my mortgage payment and would this bank be responsible for my latepayment?

I didn't ask for the bank to be having downtime for a few hours on that day. And, I had to frequent the bank two times to be able to carry out a basic but urgent transaction.

Sigh...such a hassle just to pay my monthly commitment.

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